فرصة عمل في رومانيا لمتحدثي اللغة العربية 2024
Incident Management Officer with Arabic
Job Description
Your career is about what you want to be and who you want to be. It’s about bringing your skills, curiosity and best true self to work.
In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.
In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.
By being part of our team, you will work from Sunday to Thursday, (10:00-19:00, in a hybrid way from our location from Bucharest.
The goal of the IM is to be the Customer Advocate and enable resolution of Reactive Issues with the following key activities.
How you’ll make an impact:
Represent the customer’s business impact;
Support the end to end problem resolution;
Problem identification against the case portfolio.
Managing customers’ expectations;
Reconciling client’s accounts;
Handling high-risk escalations and gather/analyze information as needed to support the customer;
Knowing the customer and understand our customer’s expectations with their reactive support experience;
Receiving and analyzing the queries from our customers and making sure that they make their payment in time;
Monitoring reactive cases owned by internal support organizations;
Working in various tools (such as Oracle, SAP, Microsoft Outlook or Excel, Service Now);
Qualifications
Skills that make your work successful:
- Arabic upper-intermediate (preferably B2-C1);
- Strong English written and verbal communication skills;
- Preferred 1 year of customer experience;
- Bachelor’s degree, or equivalent experience;
- Strong attention to detail;
- Skilled use of the Microsoft Office Suite, e.g. Word, Outlook, PowerPoint, etc.;
- Ability to apply judgement in high pressure situations with minimal external guidance;
Employee Benefits – Be well, work well, live well
Be at your physical best & take advantage of additional financial support
- Flexible medical & dental subscription plan with Regina Maria;
- Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers);
- Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others;
- Discount on Accenture shares through Employee Shares Purchase Plan;
- Referral bonus, depending on the career level of the job opening;
- Life insurance for you and your loved ones.
Follow your purpose:
- 23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;
- Additional private pension plan, starting the second month of employment;
- Flexible working hours depending on project specifics;
- Access to a wide range of training and development opportunities;
- Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, expats).
Care for you and your loved ones:
- Psychological and psychotherapy counselling support;
- Premium access to well-being apps (Calm and Wysa);
- Paid maternity or paternity leave;
- Children educational reimbursement;
- Support for adoption & psychological, financial and legal sessions for everyone in your household.
At the heart of change, there is a great human. Bring your ideas, ingenuity and passion and be part of our team!